IT that works for you
Started in 2011, Tech in a Flash is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in Cape Coral. Our team of talented IT professionals can solve your IT nightmares once and for all.
Here’s why so many businesses depend on Tech in a Flash for complete IT services and support:
- We Respond Within 30 Minutes or Less - We have a team of engineers on staff, so our managed clients aren’t waiting around for hours or days to get a problem resolved. We know you’re busy and have made a sincere commitment to making sure your problems get fixed FAST. And since most issues can be handled remotely using our secure management tools, you don’t have to wait around for a technician to show up.
- Speak To A Real Person – No one wants to call a machine about problems with their machines! At Tech in a Flash, we’ll make sure you speak with a real person to get things figured out as quickly as possible. 98% of all calls from 9am to 5pm M-F are answered live, with over 80% of our calls answered in 3 rings or less! After-hours there is an emergency response number that puts you in contact with a technician.
- We Stand Behind Our Products with a 100% Satisfaction Guarantee – A true 100% satisfaction guarantee. Our team will go the extra mile to ensure you’re always completely satisfied with our service and support. If you don’t feel a product or service is perfect, we’ll make it right on our dime.
- No Geek Speak – You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms. Our team talks in a user-friendly way that is supportive and helpful. We pride ourselves on being able to explain complex technical issues in a clear and concise manner, that is easy to understand.
- Your Own IT Department – Forget dealing with multiple companies for multiple IT needs. At Tech in a Flash, we provide a “total technology solution”, from hardware/software procurement, help desk support, email, backup, cyber security, and more. We even call your vendors, so you don’t have to, eliminating any finger pointing. We focus on your IT so you can focus on your business.
- Full Transparency and No Hostages – Many IT firms do not provide their clients with simple and easy to understand documentation that outlines key network resources, passwords, licenses, etc. By keeping that to themselves, IT firms hold their client’s “hostage” to scare them away from hiring someone else. This is both unethical and unprofessional. As a client of ours, you will be provided with full, written documentation of your network and resources. We keep our clients by delivering exceptional service, not by keeping them in the dark.
- No Long-Term Contracts – Many other IT firms try to lock their clients into long-term contracts with severe penalties and fines for canceling. Problem is, if THEY aren’t doing a great job, how can you get out without litigation? We ask our clients to give us 30-day notice if cancelling their service, so we have to earn your business each and every month.
- Peace of Mind – Because we monitor our clients’ networks 24/7/365, you never have to worry that a virus has spread, a hacker has broken in or a backup has failed to perform. We watch over your entire network, taking the management and hassle of maintaining it off your hands. When an issue is detected, it’s fixed, most times before you even know there’s an issue. This frees you to focus on your customers and running your business, not on your IT systems, security and backups.
- The Best Team Around… or So We’ve Been Told – Our clients constantly inform us they love our technicians and the way they treat every issue as a priority. Our team can fix problems fast, as well as communicate to you what has been done in an easy to understand fashion.
Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, Tech in a Flash is here to team up with you and your company for expert support.